Refund policy

Last updated: 3 November 2026

Try before you pay

Every new account gets a 14-day free trial with all Pro features, without a card. Nothing is charged during the trial.

14-day money-back guarantee

If Clientum is not right for you, ask for a refund within 14 days of a payment and you get the full amount of that payment back. This applies to the first payment, to each monthly or yearly renewal, and to the extra charge for moving to a higher plan. No reason is needed.

After 14 days

After 14 days a payment is not refunded, but you can cancel at any time. Cancelling stops the next renewal, and your plan keeps working until the end of the period already paid.

If we stop providing the service, or suspend your account through no fault of yours, we refund the unused part of the current period.

How to ask for a refund

Write to support@clientum.app from the email of your account and name the business. Card payments are processed by our reseller Paddle.com, so you can also ask Paddle directly through the link in your receipt email or at paddle.net.

The money goes back to the card or account it came from. Banks usually show it within 5–10 business days.

Your rights

This policy does not limit any rights you have under consumer law.